General Shipping Process
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via USPS or Federal Express with tracking and drop-off without signature.
Rush or courier orders are dispatched the same day after receipt of payment if the order is placed on or before 3:00 PM EST.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
What are my shipping options?
USA
Complimentary (FREE!) USPS First Class Mail, 4-7 business days.
USPS Priority Mail, 2-3 business days.
FedEx Standard Overnight, 1-2 business days.
Canada
USPS International First Class Mail, 7-10 business days
FedEx Ground, 5 business days.
FedEx International Courier, 2-3 business days.
Rest of the World (Europe, Asia, Africa, Australia, New Zealand, Central & South America, Caribbean, Australia)
USPS International First Class Mail, 10-20 business days
FedEx International Courier, 3-5 business days.
International shipping rates may vary and they are calculated by our system based on overall parcel weight and volume and destination.
Kindly note, CU+DERM is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.
Will I receive tracking information?
Orders are typically processed within 1 business day. You will receive an email containing tracking information once your order ships.
In addition, if you create an account in our web store, you will always be able to see your order history and shipping information, tracking numbers included.
